Shipping policy
SHIPPING POLICY
This Shipping Policy explains how HealthKind processes, ships, and delivers your order. It forms part of our Terms of Service.
ORDER PROCESSING TIME
Orders are typically processed within [1–3] business days of being placed, excluding weekends and public holidays.
During periods of high demand, promotions, or public holidays, processing times may take longer. If there is a significant delay to your order, we will contact you using the details provided at checkout.
SHIPPING METHODS AND ESTIMATED DELIVERY TIMES
Once your order has been processed, estimated delivery times are as follows:
Standard shipping: 6-12 days.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, strikes, or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address, the shipping method selected, and the size or weight of your order.
WHERE WE SHIP
We currently ship to United Kingdom, Canada and USA.
If your country or region is not listed at checkout, we are unable to ship to that location at this time.
INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES
For international orders, you may be responsible for customs duties, import taxes, or other charges imposed by the destination country. These charges are not included in the price of your order or your shipping cost and are your responsibility.
We are not able to predict or control what these charges may be — please contact your local customs office for more information before placing an order.
ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with tracking information, where available.
If you have not received tracking information within 5 of placing your order, please contact us at support@healthkind.store.
ADDRESS ACCURACY
You are responsible for providing a complete and accurate delivery address at checkout. HealthKind is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, we will contact you to arrange redelivery; additional shipping charges may apply.
LOST, DAMAGED OR DELAYED PACKAGES
If your order arrives damaged, or has not arrived within the estimated delivery window, please contact us at support@healthkind.store with your order number so we can investigate and provide an appropriate resolution.
Where a package is confirmed lost or damaged in transit, we will, at our discretion, arrange a replacement or refund in accordance with our Refund Policy.
CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time to reflect changes in our shipping practices. Updates will be posted on this page.
CONTACT US
If you have any questions about shipping or your order, please contact us:
HealthKind
Email: support@healthkind.store